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Frequently Asked Questions
What do the letters E C C stand for?

Why the pineapple insignia?

What is ECC Genuine Bespoke™?

I've heard the term loosely used, but what is Bespoke?

What is a basted fitting?

"ECC Makes the Best Menswear, Period!", Why?

I want ECC Genuine Bespoke™ menswear. How does it work?

I want ECC Custom Hand-stitched shirts™. How does it work?

Should I make an appointment?

I have a very busy schedule, how long does the initial consultation take?

What should I wear to my initial appointment?

What is a baste and what role does it play?

How long before my basted fitting?

I don't see an ECC Master Tailor in my area, can I still experience ECC Genuine Bespoke™   
        menswear?

I have my own tailor, can I just go to them for the basted fitting?

I have a need for more than business and formalwear, do you make casual wear or jeans (denim)?

How long before I receive my finished ECC Genuine Bespoke™ menswear?

What if I need my order sooner than the normal delivery time? Can you rush orders?

What is the ECC Real Signature ™?

Do you have a minimum order?

What are your payment terms?

What fabrics do you offer?

Can I bring in my own fabric?

Can my suit be altered later if I gain or lose weight?

Does ECC make alterations to non ECC clothing?

How should I care for my new clothes?

Do you make woman’s clothing?

Do you keep my measurements on file for future orders?

Do you guarantee your results?

What is "iN by ECC"?

Do you make Ready-to-wear menswear?

Is your web site complete?

What do the letters E C C stand for?

When we first started the company, we named it The Executive Clothing Company. However, as time passed we realized that the name was not inclusive enough, so we decided to shorten it to ECC and added Life & Style to describe ECC as truly being a lifestyle choice.

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Why the pineapple insignia?

There is actually historical meaning to why we chose the pineapple. As the story goes Columbus found the luxuriously tasty pineapple in the Caribbean and wanted to bring it back to Europe for others to enjoy. While Columbus’s intentions were to be commended, due to the time it took to transport the pineapples, upon arrival to Europe, the pineapples were rotten and no longer consumable.

When Columbus finally figured out how to get it back to Europe in a consumable state, only the wealthy could afford it – yes even then the world was dealing with supply and demand challenges at that time. However, with improvements to sourcing and transportation, the pineapple has become available to all that want to enjoy it.

We feel ECC is no different than the pineapple, as we make the highest quality Genuine Bespoke™ menswear available to everyone.

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What is ECC Genuine Bespoke™?

Essentially, it's our DNA. ECC’s Genuine Bespoke™ is a combination of an individually cut paper pattern produced by our Master Cutter; personal supervision of production by our Master Cutter; Master Cutters and Tailors trained to the exacting standards of Savile Row; Expert cloth consultants offering a choice of a least 2000 fabrics to members and prospects including a range of exclusive cloths; Retention of full customer records and order details; Savile Row quality basted fitting; Threads come with a minimum of 50 hours of hand work; and after care for Threads including sponging, pressing, repairs and button matching. This is not simply made-to-measure.

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I've heard the term loosely used, but what is Bespoke?

Bespoke is a suit made to the customer's specifications. A bespoke suit is cut by an individual and made by highly skilled individual craftsmen. The pattern is made specifically for the customer and the finished suit will take a minimum of 50 hours of hand work and require a series of fittings.

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What is a basted fitting?

A baste is a garment roughly assembled for the first fitting. The baste is tacked with long stitches to hold the garments parts together.

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"ECC Makes the Best Menswear, Period!", Why?

We follow the strict standards of London's Savile Row and offer one of the largest fabric selections coupled with uncontested construction and detailing at unmatched price and value.

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I want ECC Genuine Bespoke™ menswear. How does it work?

Congratulations on deciding to make this lifestyle choice. To schedule an appointment give us a call at (888) 206-3917. At this time we'll conduct some fact finding in advance of your initial consultation. We will conduct your initial consultation either at one of our Master Tailors, your home, or office. Within three to four weeks, we will contact you to conduct your basted fitting. Within an additional three to four weeks, we will contact you to conduct your final fitting. Many times we are able to deliver your finished ECC Genuine Bespoke™ menswear at your final fitting.

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I want ECC Custom Hand-stitched shirts™. How does it work?

Great! Give us a call at (888) 206-3917 to schedule an appointment and at that time we'll also do some fact finding. We will conduct your initial consultation either at one of our Master Tailors, your home, or office. Within four to six weeks, we will contact you to deliver your finished ECC Custom Hand-stitched shirts™.

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Should I make an appointment?

Yes, we operate by appointment to ensure you get our undivided attention.

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I have a very busy schedule, how long does the initial consultation take?

In most cases, you can expect your initial consultation will last between one and two hours. As we value the time of our members, we can perform your initial consultation either at one of our locations or at your home or office.

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What should I wear to my initial appointment?

Our Master Tailors prefer that you wear a pair of dress trousers and a suit jacket. However, no need to worry if this is not possible.

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What is a baste and what role does it play?

A baste is a garment roughly assembled for the first fitting. At this time the baste is tacked with long stitches to hold the garments parts together.

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How long before my basted fitting?

Approximately three to four weeks after your initial consultation, we will call you to schedule your basted fitting.

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I don't see an ECC Master Tailor in my area, can I still experience ECC Genuine Bespoke™ menswear?

You can experience ECC wherever you live or work. If an ECC Master Tailor does not exist in your area, we will bring one to you.

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I have my own tailor, can I just go to them for the basted fitting?

We typically prefer that our Master Tailors conduct the basted fitting. However if you allow us to interview your tailor, we will certify them to conduct basted fittings.

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I have a need for more than business and formalwear, do you make casual wear or jeans (denim)?

Yes, we make casual shirts such as the Latin inspired Guayabera, Western shirts, Safari shirts, and Military style shirts. We also make chinos and shorts and we do offer ECC Genuine Bespoke™ Denim.

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How long before I receive my finished ECC Genuine Bespoke™ menswear?

Three to four weeks after the basted fitting you will receive your finished ECC Genuine Bespoke™ menswear. For shirts, it's four to six weeks after the initial consultation. Please note: detailed shirts such as the Guayabera will take closer to six weeks.

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What if I need my order sooner than the normal delivery time? Can you rush orders?

Rush orders are only possible after going through the basted fitting process at least once.

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What is the ECC Real Signature ™?

More than simply block or script monogram; though we do those too. ECC will take your signature as scribed on a piece of paper and reproduce exactly as a shirt embroidery.

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Do you have a minimum order?

No. You become an ECC member regardless of how large or small the size of your order. Order one shirt or one tie - it's ok.

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What are your payment terms?

We typically take full payment at time the order is written.

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What fabrics do you offer?

We offer a choice of over 2000 fabrics from Dormeuil, Scabal, and many other European fabric houses to include a range of exclusive cloths to our members.

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Can I bring in my own fabric?

Of course! We will also work with you to ensure you have adequate amounts given your size and the fabric pattern.

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Can my suit be altered later if I gain or lose weight?

Yes, we leave enough material in your ECC Genuine Bespoke™ menswear to make reasonable adjustments.

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Does ECC make alterations to non ECC clothing?

Unfortunately ECC does not make alterations to non-ECC clothing. We recommend you contact your local tailor for this.

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How should I care for my new clothes?

We recommend infrequent trips to the Dry-Cleaner for your ECC Genuine Bespoke™ menswear. Instead, airing out your suit, sponging it when required, and brushing the fabric will keep your ECC Genuine Bespoke™ menswear looking sharp all while extending the life of the garment. For ECC Custom Hand-stitched shirts™ we recommend hand washing for durability, however if necessary you can machine-wash them in cold water. We also recommend natural drying over machine drying and hand wash over machine wash for all our ECC Custom Hand-stitched shirts™. No ECC Custom Hand-stitched shirts™ should have a hot iron applied directly to it. Instead you should always have a white linen cloth between the iron and your ECC Custom Hand-stitched shirts™. The best method is to iron from the reverse side or steam press.

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Do you make woman’s clothing?

Unfortunately at this time ECC does not make women’s clothing however we hope to soon offer the same quality clothing for women as we do for men.

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Do you keep my measurements on file for future orders?

Yes, we keep all measurements and all adjustments made during the fitting process on file to save you time when you place a future order.

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Do you guarantee your results?

Yes, we will not be satisfied until you are! We will make adjustments until you are happy. We assume acceptance of the product if we have not heard back from you 30 days after delivery.

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What is "iN by ECC"?

iN by ECC is about access, privilege, and exclusivity. iN by ECC's Motto: "Wear It, Now Live It!" Ask your Member Advisor to tell you more.

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Do you make Ready-to-wear menswear?

Currently we do not offer ready-to-wear menswear however we are working on some select, non-tailored, apparel to include tees, jeans, hats and other items.

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Is your web site complete?

Our web site is currently going through an extensive redesign. We have many enhancements coming. You will notice significant changes on a monthly basis.

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When you invest in ECC, through your apparel purchase, you gain access to some of the world's finest luxuries.

 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



 

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Mailing: P.O. Box 15241 | Boston | MA | 02215
Tel: 888-206-3917 | Fax: 603-462-7514

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